How to place an order on www.citywalkshoes.com?

We welcome you and look forward to assisting you.
Placing an order on www.citywalkshoes.com is quick simple and secure. Just follow these simple steps

  1. Browse through our collection to select the product you like. Select the colour and size you want in that product.
  2. To purchase a product, click on the ADD TO CART icon
  3. You will be taken to the shopping cart page. This will show you the products that are in your cart. You can either choose to shop for more products oryou can click on the CHECKOUT NOW icon.
  4. You will be directed to the login page. If you already have an account, just sign in. If you are a new visitor, select register with us for future use. You just need to fill in our simple and quick form and continue with the order after accepting the terms and conditions.
  5. On signing in, you will be routed to our payment options page, here you can select from various payment options like Debit Card, Credit Card, Net Banking, AMEX Cards, Cash on Delivery etc.
  6. On selection of your preferred payment option, you would be directed to the confirmation page where you have to click on to confirm the order.
  7. On confirmation you would be directed to the payment page where you can fill in various payment and billing details. Now sit back and wait, while we deliver your shoes as soon as possible.

Can I buy shoes online without trying them out?
Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in India, almost every shoe company follows a standard sizing system.

What is my shoe size?
If you are not sure about your shoe size follow the chart below and pick the size that suits you the best.

Size reference chart for Men
CM size Euro size US size Indian / UK Size
24.0 38 5.0 4.0
24.7 39 6.0 5.0
25.3 40 7.0 6.0
26.0 41 8.0 7.0
26.7 42 9.0 8.0
27.3 43 10.0 9.0
28.0 44 11.0 10.0
28.7 45 12.0 11.0
29.3 46 13.0 12.0
Size reference chart for Women
CM size Euro size US size Indian / UK Size
22.0 35 4.0 2.0
22.7 36 5.0 3.0
23.3 37 6.0 4.0
24.0 38 7.0 5.0
24.7 39 8.0 6.0
25.3 40 9.0 7.0
26.0 41 10.0 8.0
26.7 42 11.0 9.0
Size reference chart for Kids
CM size Euro size US size Indian / UK Size
14.0 23 6.0 5.0
14.7 24 7.0 6.0
15.3 25 8.0 7.0
16.0 26 9.0 8.0
16.7 27 10.0 9.0
17.3 28 11.0 10.0
18.0 29 12.0 11.0
18.7 30 13.0 12.0
19.3 31 1.0 13.0
20.0 32 2.0 1.0
20.7 33 3.0 2.0
21.3 34 4.0 3.0

Can I return the shoe if it doesn’t fit?
At Citywalk Shoes we give you free replacement option in case the shoe does not fit. Please check our return/replacement/refund policy.

Are these prices equal to MRP? Is there any extra tax?
All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

Do you have a catalog?
Currently, we have a ‘virtual’ catalog. Our entire product line is available online

How do I contact Citywalk Shoes?
You can email us at customercare@citywalkshoes.com all emails are replied to within 48 working hours. Please check the questions below as they may be helpful also.

How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

  1. Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.
  2. By courier: Send us an email at sales@citywalkshoes.com, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.

Upon receipt of your request, our customer service representative will send the postage paid shipping label to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

What are the transfer charges to return/replace the product?
In order to make the return/refund replacement policy, Citywalk Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

What payment options do you have?

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Is it safe to use my credit card on your website?
If you’re worried about using your credit card online, we recommend you put your concerns to rest.

All online transactions on www.citywalkshoes.com are processed through CC Avenue.

How long will it take to deliver my shoes?
It takes us 7-10 working days to deliver your products.

How can I track my order?
Your order status will be available 24 hours after your order has been placed, by simply clicking on the “Track My Order” link at the top right corner of every page of our site. From there, you will be able to view information about your order as per the courier company’s update.

Incase you have not registered, click on “Track My Order” which is on the top right of the Homepage and check your order by giving the order id.

The order can also be checked through our logistic partner, DTDC by either calling the toll free number or visiting their website through a link provided by Citywalk Shoes to visit DTDC and track your delivery. For this you will need the courier POD number which will be sent on the email id provided by you.

What do you charge for shipping the order?
Currently there are no shipping charges involved when you place the order. Enjoy the service while our Free Shipping Promotion is on.

What are the transfer charges to return/replace the product?
In order to make the return/refund replacement policy, Citywalk Shoes will bear the cost of reverse pick up and transferring back the product to you.

Is the shipping service available outside India?
This service is currently available only in India. However, International shoppers who wish to get the products delivered outside India can do so by paying the International courier charges separately.

This service is only available in India. We are currently working on serving our international customers better. However, if you would like the delivery of the product in India, it is possible.

Is it possible to inform me when you start international shipping?
Yes, please send us you email Id on customercare@citywalkshoes.com with a subject line – INTERNATIONAL SHIPPING.

International shoppers who wish to get the products delivered outside India can do so by paying the International courier charges separately.