Citywalk products are manufactured with the utmost care and strict quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell.
In case you find a manufacturing defect in the product purchased, kindly contact Customer Service.
We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of invoice.
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.

Articles covered under Claim Policy:
Claims can be lodged only for footwear, bags & belts. No claim is admissible on socks, shoe care and foot care products or other non-footwear items.

Definition of Major Manufacturing Defect:
For Footwear
Damaged/Discoloured Upper Material
Broken/Damaged Sole or Insole

For Bags
Damaged stitching
Damaged/Discoloured Upper Material

For Belts
Damaged/broken material/buckle

General Terms & Conditions for Exchange/Claims
All articles being returned for exchange/claim must be accompanied by original Invoice.
For exchange/claim, please contact Customer Service.

For Exchange or Claim, it is mandatory to have the article inspected by the store and to return the article to our stores, upon approval of exchange/claim.
Citywalk Shoes will only offer a replacement against any merchandise available at the store, at the time of the exchange/claim being made.
Replacement against exchange/claims will be subject to availability of the same product. Incase, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store.

The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made.

If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued.
If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale.
Exchange/Claims will be entertained at stores till 5 P.M. only. (Please check store closure days prior to your visit).

The decision of Citywalk would be considered final in all case